Help for the field and the office

FieldWorks Support

Quick answers for project setup, GPS collection, media, file exchange, connected drives, and protecting your work.

Contact Insight Spatial

Email support@insightspatial.co and include your platform, FieldWorks version, what you expected, and what happened.

Please do not attach confidential project databases, access tokens, API keys, or sensitive media unless support specifically requests a safe diagnostic item.

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Common questions

Where is my project data stored?

The working project is stored inside FieldWorks on your device. It is not automatically copied to Insight Spatial. Keep regular exports in a location approved by your organization, because uninstalling the app, clearing app data, or losing the device can remove the only local copy.

Why can’t FieldWorks find my current location?

Open system Settings and allow location access while using FieldWorks. Move to an area with a clear view of the sky and wait for the accuracy indicator to settle. Buildings, trees, vehicle roofs, and device settings can reduce GPS quality.

Can I collect while walking?

Yes. Line and area layers can use GPS tracking. Review the live accuracy and geometry before finishing. FieldWorks can offer line simplification for dense GPS tracks, but you should still inspect the result before saving.

How do photos and videos store location?

FieldWorks records the available position and direction at capture time. A video can also carry a GPS track. Optional on-image information is controlled from the camera interface. Accuracy depends on the device sensors and surroundings.

Which files can I exchange?

Supported workflows include GeoPackage, zipped Shapefile, GeoJSON, CSV, KML/KMZ, GPX, project packages, and PDF reports. Geometry and field support varies by format, so review the import summary and exported result.

What does connecting a cloud drive do?

Google Drive, Microsoft OneDrive, and Dropbox connections use the provider’s sign-in page. FieldWorks can list and transfer the files or folders needed for actions you choose; it does not ask for your provider password. Disconnect the account in FieldWorks or revoke access in the provider’s account settings.

Why is an online map blank?

Check internet access, the selected map source, credentials, and service coverage. Custom XYZ, WMS, WMTS, and ArcGIS services may also have layer, coordinate-system, quota, or licensing requirements set by their operator.

Is FieldWorks a surveying instrument?

No. FieldWorks supports field observations and approximate device positioning. It does not establish legal boundaries or replace a licensed survey, engineering judgment, excavation clearance, or required safety procedure.

Before contacting support

Protect the project first.

1

Do not uninstall

If a project is missing or an operation failed, keep the app installed until you have exported any accessible work.

2

Record the context

Note the platform, app version, project and layer type, import format, and exact action that produced the problem.

3

Remove secrets

Never send cloud tokens, passwords, private API keys, or unrestricted production datasets in an ordinary support email.